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What You Agree To When You Use 9zkgames

These terms set out the rules that apply to your account — from how you open it, to how deposits via DANA, OVO, and GoPay are handled, to what happens if something goes wrong.

Applies to all account holdersCovers DANA, OVO, GoPay depositsJurisdiction-dependent eligibilityUpdated terms take effect on noticeContact support for any dispute
9zkgames What You Agree To When You Use 9zkgames
HOW WE OPERATE

What These Terms Mean in Practice

Knowing the rules is one thing; understanding how we apply them is another. Here's how the key areas of these terms work when they touch your account day to day — from the data we hold, to how you can request changes, to what governs your payment activity.

Account Data & Retention

We hold the account information you provide for as long as your account is active and for any period required under applicable law. You can request a summary of what we store by contacting support.

Cookies & Session Tracking

We use session cookies to keep your account login stable across pages. You can manage cookie preferences in your browser settings, though some account functions depend on them being active.

Payment Transaction Records

Every DANA, OVO, and GoPay transaction is logged against your account. If a deposit or withdrawal is disputed, we use that record as the reference point — not a third-party estimate.

Requesting Term Changes or Corrections

If your personal details change, update them through your account profile. For corrections to transaction records or term interpretations, contact support with your account ID and specifics.

TERMS CONTACT

Reach Us About These Terms

If any clause is unclear, or if you believe a term has been applied incorrectly to your account, contact our support team directly. We handle terms-related queries through the same channels as general account help — live chat, email, and our help centre. Responses address your specific account situation, not generic answers.

Live Chat Start a live chat session from your account dashboard. Our team can walk through any clause or account decision with you directly, in plain language.
Email Support Send your terms question to our support email. Include your account ID and the specific clause or transaction you're asking about so we can respond accurately.
Help Centre Our help centre holds the current version of these terms alongside answers to common account queries — useful before you escalate to a live agent.

Common Questions About These Terms

These are the questions we hear most often about how our terms work. Each answer is specific to 9zkgames — not a generic legal summary.

Yes. Every deposit and withdrawal — whether through DANA, OVO, GoPay, or bank transfer — is governed by these terms. The payment method doesn't change your obligations or ours.

Access depends on local law in your jurisdiction. If your region restricts online gaming, you're not eligible to hold an account. We do not override local legal requirements.

We retain certain account records for the period required under applicable law, even after closure. Contact support to understand what's held and how long retention applies in your case.

We notify you through the contact details on your account — usually email. The updated terms take effect on the date stated in the notice. Continuing to use your account after that date counts as acceptance.

Contact support via live chat or email with your account ID and the specific transaction or decision you're disputing. We review each case against the version of the terms in force at the time.

Promotions carry their own conditions. Where those conditions conflict with the main terms, the promotion conditions apply to that activity only. Everything else remains under these terms.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.