Reference

Understanding Your Rights on 9zkgames

These legal terms set out how 9zkgames operates, what you agree to when you open an account, and how your rights are protected — with access subject to local law and eligible regions in Indonesia.

Account Eligibility TermsDANA, OVO, GoPay Wallet PolicyData Handling StandardsUser Rights & AccessPolicy Contact Channels
9zkgames Understanding Your Rights on 9zkgames
HOW WE HANDLE POLICY

Our Approach to Data, Security and Account Retention

We handle your account data with care at every stage — from the moment you link a GoPay or OVO wallet through to any withdrawal verification step. Security, retention and access rights are not afterthoughts; they are built into the account flow from the start. Here is what that looks like in practice across four key areas.

Data Handling & Storage

Your personal and payment data — including linked DANA or OVO wallet references — is stored with encryption at rest. We retain only what is needed for account operation and legal compliance.

Cookie and Tracking Policy

We use session cookies to keep your login active and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Account Security Practices

Every login triggers an OTP check to your registered mobile number. Unrecognised device access is flagged and your account is temporarily locked pending identity re-confirmation.

Data Access & Correction Rights

You have the right to request a copy of the data we hold on your account or to ask us to correct inaccurate records. Submit requests through our email channel with your account reference.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about a specific clause, need to exercise a data access right, or want to request a correction to your account record, we have direct channels for each. Our team handles policy queries separately from general account support so your request gets to the right person faster. All legal correspondence is logged and responded to with a reference number.

Live Chat Support Reach our policy team through the live chat widget inside your account dashboard. Quote your account ID and the specific clause or policy section your question concerns.
Email for Legal Queries Send detailed policy requests or data-access inquiries by email. Include your registered name, account number, and a clear description of the legal matter you need addressed.
Account Help Centre The Help Centre inside your account panel holds the current version of all policy documents. Use it to cross-check specific clauses before submitting a formal query through chat or email.

Common Questions About Policy and Your Rights

These are the policy questions we receive most often from account holders in Indonesia. Each answer is specific to how 9zkgames operates — not generic legal boilerplate.

Access and account terms apply where local law in Indonesia permits. We do not make jurisdiction-specific claims; eligibility is determined at account verification and depends on your region.

Yes. Email us with your registered account ID and a data-access request. We will compile your account record and respond with a reference number confirming receipt of your request.

Contact us via live chat or email. Quote your account number and describe the inaccuracy clearly. Our team reviews correction requests and confirms changes to your registered contact method.

Wallet identifiers linked to your account are removed from active use on closure. Residual data retained for legal compliance purposes is held securely and not used for any other processing.

We notify you through your registered contact method before any policy update takes effect. Continuing to use your account after that date signals you accept the updated terms.

Raise the dispute through our email channel with full account details and the specific decision reference. Legal disputes follow the escalation process outlined in the terms document inside your account panel.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.