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How 9zkgames Handles Your Personal Information

When you open an account with 9zkgames, you share personal details that we take seriously — from your registration data to how your DANA, OVO, or GoPay transactions are processed.

Account data kept secureDANA, OVO, GoPay transaction privacyCookie controls in your handsRight to access and deleteContact us any time

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What We Collect and Why It Matters

9zkgames Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

9zkgames collects information in three main ways: data you provide directly when creating your account (name, email, phone number), data generated by your activity on the platform (login times, game sessions, bet history), and data from your payment interactions when you deposit or withdraw via DANA,

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OVO, or GoPay. Payment data is handled through the respective e-wallet provider's own secure channel — we receive confirmation of a transaction, not your full wallet credentials. We also collect device and browser data automatically to keep your session stable and to detect unusual access patterns.
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All data we hold serves a specific purpose: identity verification, transaction processing, fraud prevention, and account support. We do not sell your personal information to third parties for marketing purposes. Retention periods vary by data type — transaction records are kept for the period required under
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applicable financial regulations, while session logs are held for a shorter window. You have the right to request a copy of your data, ask us to correct inaccuracies, or request deletion where no legal retention obligation applies. Availability of specific features depends on local law and
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eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to exercise any of your data rights — access, correction, deletion, or just a question about how your information is used — our support team handles privacy requests directly. You can reach us through live chat on the platform, by email, or via the in-account help form. For players in Depok or anywhere else in Indonesia, responses are handled in English and aim to address your request within the timeframe required by applicable standards.

Team online

Live Chat

Open the chat icon from your account dashboard. Describe your privacy request and our team will route it to the right person without delay.

Email Support

Send your data request or privacy question to our support email. Include your registered account details so we can verify and act on your request correctly.

In-Account Help Form

Log in, go to Account Settings, and select Help. The privacy request option lets you submit a formal data access or deletion request directly from your account.

DATA PRACTICES WE STAND BY

How We Protect and Manage Your Information

Data protection at 9zkgames is not a checkbox — it shapes how we build account flows, handle payments, and run support. From the moment you verify your account to the moment a GoPay withdrawal confirms, each step involves only the data needed for that specific task. Here is what that looks like in practice across the four areas that matter most.

Account Security and Access

Your account is protected by password authentication and OTP verification. We do not share your login credentials with any third party, and suspicious login attempts trigger an automatic access hold pending your confirmation.

Cookie and Tracking Controls

We use functional cookies to keep your session active and analytics cookies to understand how the platform is used. You can adjust cookie preferences through your browser settings at any time without affecting your account access.

Payment Data Handling

When you deposit via DANA, OVO, or GoPay, the transaction flows through the provider's own encrypted channel. We record the confirmation reference and amount — we never store your full e-wallet PIN or account password.

Data Retention and Deletion

We keep account data for as long as your account is active, plus any period required by applicable financial or legal obligations. Once those obligations lapse, you may request deletion and we will act on it promptly.

Common Questions About Your Privacy on 9zkgames

These are the questions we hear most often from account holders in Indonesia about how their data is managed, what rights they have, and how to act on them. If yours is not here, use the live chat or email channel listed above.

We collect your name, email address, phone number and the payment method you link — such as DANA, OVO or GoPay. This is the minimum needed to open and verify your account.

We share data only with payment processors handling your DANA, OVO or GoPay transactions, and with service providers required to operate the platform. We do not sell your data to advertisers or unrelated third parties.

Log in, go to Account Settings, and use the Help form to submit a data access request. Alternatively, email our support team with your registered details and we will respond within the applicable timeframe.

Yes. Where no legal retention obligation applies — such as mandatory transaction records — you can request deletion. Submit the request via live chat or the in-account Help form, and we will confirm the outcome in writing.

Transaction data flows through the e-wallet provider's encrypted channel. We record the reference number and amount for our records; your full wallet credentials are never stored on our side.

Functional cookies are needed to keep your session active. Analytics cookies are optional and can be turned off in your browser settings without affecting your ability to log in or play.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister Games9zkgames Casino

How 9zkgames Handles Your Personal Information

How to Contact Us About Your Data

Live Chat

Email Support

In-Account Help Form

How We Protect and Manage Your Information

Account Security and Access

Cookie and Tracking Controls

Payment Data Handling

Data Retention and Deletion

Common Questions About Your Privacy on 9zkgames

01 What personal data does 9zkgames collect when I register?

02 Does 9zkgames share my data with anyone outside the platform?

03 How can I request a copy of the data 9zkgames holds about me?

04 Can I ask 9zkgames to delete my personal information?

05 How does 9zkgames handle data from my GoPay or OVO transactions?

06 Are cookies on 9zkgames required, or can I turn them off?

Privacy Policy

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